These Terms of Service (“Terms”) are a legally binding agreement between you and Veloquix, Inc. (“Veloquix,” “we,” “us,” or “our”) governing your access to and use of our voice automation platform, Simon app, websites, dashboards, APIs, and related services (collectively, the “Service”).

By creating an account, clicking “Create Account,” or using the Service, you agree to these Terms, our Acceptable Use Policy, and our Privacy Policy.

1. Eligibility

You must be at least 18 years old, legally able to enter into a binding contract, and authorized to act on behalf of any business or organization using the Service. If you accept these Terms on behalf of a business, you represent and warrant that you have the authority to bind that business.

2. Accounts

You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You may not share your account credentials with individuals who are not authorized users of your organization. You must notify us promptly of any unauthorized access or suspected security issue.

3. License and permitted use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes.

4. Restrictions

You may not, and may not permit any third party to:

• Reverse engineer, decompile, disassemble, or attempt to discover source code, prompts, workflows, models, architecture, or underlying ideas.

• Copy, reproduce, scrape, harvest, benchmark, or systematically extract the Service or its outputs except as expressly authorized.

• Resell, sublicense, rent, lease, or provide the Service to third parties without our prior written consent.

• Circumvent security, access controls, rate limits, or usage restrictions.

• Use the Service to develop, train, or improve a competing product or service without our prior written consent.

• Use the Service in violation of law, regulation, or third-party rights.

5. Customer data

You retain ownership of data you submit to the Service. You grant us a limited license to process customer data solely to provide, maintain, secure, and improve the Service, subject to our Privacy Policy and any applicable data processing terms. Upon termination of your account, we will retain and delete your data in accordance with our standard data retention practices and applicable law.

6. Intellectual property

We and our licensors retain all rights, title, and interest in the Service, including software, designs, models, workflows, documentation, branding, and related intellectual property. No rights are granted except as expressly stated in these Terms.

7. Suspension and termination

We may suspend, restrict, or terminate access immediately if we believe there is misuse, abuse, fraud, unauthorized access, attempted misappropriation of intellectual property, security risk, or violation of these Terms or our Acceptable Use Policy. You may terminate your account at any time by contacting us.

8. Fees

If you purchase a paid plan, you agree to pay all applicable fees, taxes, and charges according to the plan you select. Fees are non-refundable except where required by law or as explicitly described in the applicable plan terms at the time of purchase.

9. Changes to these Terms

We may update these Terms from time to time. We will provide reasonable notice of material changes by email, in-app notification, or by posting an updated version with a new “Last updated” date. Continued use of the Service after the effective date of any change constitutes acceptance of the updated Terms.

10. Service changes

We may modify, update, or discontinue features of the Service from time to time. We will use commercially reasonable efforts to provide notice of material changes when practicable.

11. Disclaimer

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, VELOQUIX DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE UNINTERRUPTED, ERROR-FREE, OR FULLY SECURE OPERATION.

12. Limitation of liability

To the maximum extent permitted by law, Veloquix will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or data, arising from your use of or inability to use the Service. Our total aggregate liability for any claims arising from or related to these Terms or the Service will not exceed the amounts paid by you to us in the 12 months before the claim arose.

13. Governing law and venue

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any dispute arising under these Terms will be resolved exclusively in the state or federal courts located in Texas, and you consent to the personal jurisdiction of those courts.

14. General

These Terms, together with our Acceptable Use Policy and Privacy Policy, constitute the entire agreement between you and Veloquix regarding the Service and supersede all prior agreements on the same subject. If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force. Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

15. Contact

Questions about these Terms may be sent to: leadership@veloquix.com

Terms and Conditions

Privacy Policy

This Privacy Policy explains how Veloquix, Inc. collects, uses, discloses, and protects personal information when you use our websites, apps, dashboards, APIs, and related services.

1. Information we collect

We may collect:

• Account information such as name, email, company, phone number, and login credentials.

• Billing and transaction information.

• Call metadata, message metadata, transcripts, recordings, voicemails, and related communication data.

• Usage data, device data, IP address, browser information, and log files.

• Information collected automatically through cookies, pixels, and similar tracking technologies when you use our websites or app.

• Support communications and feedback.

• Information provided by you or your organization through integrations or configuration.

2. How we use information

We may use personal information to:

• Provide, maintain, and improve the Service.

• Authenticate users and secure accounts.

• Deliver call handling, transcription, routing, messaging, and automation features.

• Process payments and manage subscriptions.

• Provide support, troubleshoot issues, and prevent abuse.

• Comply with legal obligations and enforce our agreements.

3. How we share information

We may share information with:

• Service providers that help us operate the Service, such as hosting, analytics, communications, and payment processors. These providers are contractually required to protect information and may only use it to perform services on our behalf.

• Your organization’s administrators and authorized users.

• Legal, regulatory, or law enforcement authorities when required by law or to protect rights, safety, or security.

• A successor entity in connection with a merger, acquisition, reorganization, or sale of assets, in which case we will provide notice and, where required, seek consent.

We do not sell personal information as that term is commonly understood. We do not share personal information with third parties for their own independent marketing purposes.

4. Data retention

We retain personal information for as long as your account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, enforce agreements, and maintain security and audit records. Call recordings and transcripts are retained according to your account settings and applicable retention policies. You may request deletion of your account and associated data by contacting us.

5. Data security

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your choices and rights

Depending on your location and applicable law, you may have rights to access, correct, delete, or restrict certain personal information, and to object to certain processing. You may also request account deletion by contacting us.

California residents: Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information we collect and how it is used, to request deletion of your personal information, and to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at the address below.

7. Children’s data

The Service is not intended for children under 13, and we do not knowingly collect personal information from them.

8. International transfers

If personal information is transferred across international borders, we rely on appropriate legal safeguards as required by applicable law, including Standard Contractual Clauses approved by the European Commission where transfers from the European Economic Area are involved.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or in-app notification and will post the updated version with a new “Last updated” date. Continued use of the Service after the effective date constitutes acceptance of the updated policy.

10. Contact

Privacy questions or requests may be sent to: leadership@veloquix.com

Acceptable Use Policy

Last updated: June 18, 2026

This Acceptable Use Policy (“AUP”) sets out what is and is not allowed when using the Service. It applies to all users, customers, and anyone accessing the Service through an account or integration.

Allowed use

The Service may be used for lawful business communications, customer support, call handling, appointment scheduling, sales automation, and related internal business workflows.

Customer responsibility

You are responsible for ensuring that all users who access the Service through your account — including employees, contractors, and agents — comply with this AUP. Violations by your users are treated as violations by you.

Prohibited use

You may not use the Service to:

• Commit fraud, impersonation, phishing, spam, harassment, or deception.

• Make unlawful calls, unlawful recordings, or violate telemarketing, robocall, consent, or recording laws (including the TCPA and applicable state laws).

• Upload or transmit malware, harmful code, or content that violates third-party rights.

• Scrape, crawl, probe, scan, or test the Service for vulnerabilities without permission.

• Reverse engineer, copy, extract, or attempt to learn confidential platform logic, prompts, models, call flows, or architecture.

• Share credentials, bypass authentication, or access data you are not authorized to use.

• Use the Service to build, train, or improve a competing product or to reproduce our features, workflows, or outputs.

• Misrepresent that AI-generated messages or calls are human-originated where disclosure is required by law or contract.

Security and abuse

You must use strong credentials, protect account access, and promptly report misuse, unauthorized access, or security incidents.

Enforcement

We may investigate suspected violations and may suspend, limit, or terminate access immediately if we reasonably believe there is misuse, abuse, fraud, unauthorized access, or risk to the Service, our customers, or our intellectual property. We reserve the right to report violations — including fraud, unlawful call activity, or abuse — to law enforcement or regulatory authorities.

Changes to this policy

We may update this AUP from time to time. Continued use of the Service after the effective date of any change constitutes acceptance of the updated policy.

Reporting

To report abuse or security concerns, contact: leadership@veloquix.com

Service Level Agreement

Last updated: June 29, 2026

This Service Level Agreement (“SLA”) describes the uptime commitment, support response standards, and credit remedies that apply to your use of the Simon platform provided by Veloquix, Inc. (“Veloquix”). This SLA is incorporated into, and governed by, your Terms of Service.

1. Uptime commitment

Veloquix will use commercially reasonable efforts to maintain a monthly uptime of 99.0% for the Simon platform (the “Uptime Commitment”), measured per calendar month.

2. Downtime

“Downtime” means a continuous period during which the Simon platform is completely unavailable for inbound call handling due to a failure in Veloquix’s infrastructure. A period of downtime begins when you report the outage to Veloquix (or when Veloquix’s monitoring systems detect it, whichever is earlier) and ends when service is restored.

The following are excluded from Downtime calculations:

• Scheduled maintenance announced at least 24 hours in advance.

• Partial degradation that does not prevent call handling entirely.

• Outages caused by third-party telecommunications carriers, SIP providers, or internet infrastructure outside Veloquix’s direct control.

• Outages caused by your configuration, integrations, actions, or misuse.

• Force majeure events (natural disaster, government action, pandemic, war, or other event outside Veloquix’s reasonable control).

• Trial, sandbox, or non-production environments.

3. Service credits

If Veloquix fails to meet the Uptime Commitment in a given calendar month, you are eligible for a service credit applied to a future invoice. Service credits are your sole and exclusive remedy for an uptime failure. Credits do not apply to usage-based charges (overage minutes, messages) or one-time fees.

4. Claiming a credit

To receive a credit, submit a written request to leadership@veloquix.com within 30 days of the end of the affected calendar month. Include your account name, the approximate start and end times of each outage, and a brief description of the impact. Approved credits are applied within one billing cycle.

5. Support

Severity

Definition

Response target

Availability

Severity 1 — Critical

Simon platform completely unavailable; no calls are being handled

2 hours

24 × 7

Severity 2 — Degraded

Significant feature impairment; some calls affected

1 business day

Mon–Fri, 8 am–6 pm CT

Severity 3 — General

Non-critical issues, questions, or configuration help

2 business days

Mon–Fri, 8 am–6 pm CT

“Response” means acknowledgement and commencement of investigation — not guaranteed resolution within the response window.

To report a Severity 1 issue: leadership@veloquix.com (subject line: “SEV1 — [brief description]”).

6. Limitations

• Credits are capped at 50% of one month’s base plan fee regardless of total downtime.

• Credits may not be exchanged for cash or applied against past-due balances.

• This SLA does not apply during any period in which your account is suspended for non-payment or a breach of the Terms of Service.

• Veloquix’s liability for any SLA failure is limited to the credits described above and does not expand the limitation of liability in the Terms of Service.

7. Changes to this SLA

Veloquix may update this SLA from time to time. We will provide at least 30 days notice of any change that reduces your entitlements, by email or in-app notification.