Effective Date: 10/30/2025
Veloquix LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our customers, users, and sales prospects. This Privacy Policy explains how we collect, use, and protect information in connection with our customer experience (“CX”) automation services, communications, and related business activities.
1. Information We Collect
We collect personal and business information that helps us provide, improve, and promote our products and services. This may include:
- Contact Information: such as your name, business name, phone number, and email address.
- Account and Usage Information: details about how you access and use our platform, including login activity, preferences, and communication settings.
- Communication Data: content or metadata from emails, SMS, RCS, phone calls, or chat interactions made through or to our platform.
- Marketing and Lead Data: information you provide when requesting a demo, subscribing to updates, or engaging with our marketing campaigns.
- Technical Information: IP addresses, browser type, device identifiers, and similar information collected through analytics tools or cookies.
2. How We Use Information
We use the information we collect to:
- Operate and maintain our CX automation services.
- Send service updates, notifications, and operational alerts.
- Respond to support requests or product inquiries.
- Communicate with you regarding demos, pricing, or account setup.
- Improve and personalize our products, documentation, and user experience.
- Comply with applicable laws, regulations, and industry requirements.
We do not sell personal information or use customer data for unrelated advertising.
3. Sharing of Information
We may share information with:
- Service Providers: vendors who assist with communications, hosting, analytics, payment processing, or other operational needs.
- Partners: where you have authorized us to integrate or share data for joint service delivery.
- Legal or Regulatory Entities: when required by law, subpoena, or similar legal process.
All third parties are bound by confidentiality and data-protection obligations consistent with this Policy.
4. Data Security
We apply administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. While no system can be completely secure, we regularly review and update our security practices to maintain the integrity of your data.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described above or to comply with legal obligations. When information is no longer needed, it is securely deleted or anonymized.
6. Your Rights and Choices
You may:
- Opt out of marketing communications by following the unsubscribe instructions in our emails or replying STOP to SMS/RCS messages.
- Access or update your account information by contacting our support team.
- Request deletion of your data where permitted by law.
We will respond to all privacy requests in accordance with applicable regulations.
7. Cookies and Analytics
Our website and platform may use cookies or similar technologies to understand usage patterns, enhance functionality, and improve marketing performance. You can manage cookie preferences through your browser settings.
8. International Data Transfers
If you are located outside the United States, your information may be transferred to and processed in the U.S. or other jurisdictions. We take appropriate steps to ensure such transfers comply with applicable privacy laws.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect new practices or legal requirements. Updates will be posted with a new “Effective Date,” and continued use of our services constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: support@veloquix.com
Phone: +1 (210) 939-5161