AI can be broken up into two main parts: generative AI and machine learning. Right now, Veloquix is only using machine learning in its products. While we acknowledge the usefulness of generative AI, the drawbacks are too risky for our clients.

What’s the difference—and why should you care?

To put machine learning plainly: a human has to give it some information, and it makes decisions based on that input. Over time, it can absorb more data and use it to improve its predictions or decision-making. You can think of it like a child learning from experience—daycare, home life, the grocery store. The more it’s exposed to, the more well-rounded and accurate its responses become.

Generative AI, on the other hand, is more creative in its output. The most common example is a large language model (LLM), which is trained on vast amounts of text. Then users ask it questions. It doesn’t just analyze what it’s given—it generates new text, sometimes by predicting what “sounds right” based on patterns in the data it was trained on.

And that’s where the risk lies.

Generative AI is powerful—but unpredictable

While generative AI can produce helpful and impressive results, it sometimes “hallucinates”—that is, it makes things up. It might respond with confidently worded answers that are factually incorrect, misleading, or even offensive. In a casual chat setting, that’s frustrating. But in a business context—like answering your customers’ calls or representing your brand—that’s a deal-breaker.

At Veloquix, our priority is reliability, transparency, and control. That’s why we use machine learning to enhance your voice bots without the risks of generative AI. Every prediction or decision made by our bots is based on real data, clear parameters, and traceable logic—not black-box creativity.

Why it matters for your business

When your phone system uses machine learning the right way:

• It gets smarter as it’s used, improving over time
• It knows when to escalate to a human
• It can recognize patterns (like repeat callers, call reasons, or frequent issues)
• It doesn’t go off-script or generate made-up responses

This keeps your customer experience consistent, professional, and trustworthy—exactly what small and growing businesses need.

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Bottom line? Generative AI has a future, and we’re watching it closely. But today, our commitment is to machine learning—because your business deserves tools that are smart, stable, and safe.

Want to learn more about how Veloquix uses machine learning in voice bots? Let’s talk.